Garmin Forerunner 210 Warranty Repair

Garmin Forerunner 210

My trusty Garmin 210 Forerunner is no longer able to hold a charge after only just over a year of use. I have to say that the folks from Garmin have been right on top of this with their communications back to me since my very first inquiry about a potential way to fix this.

I’ve tried the factory reset button combination they provided, but that only lasted for one full battery charge. They’re very next option was to simply return the whole watch for a warranty replacement, no questions asked – try that with any other year-old electronic gadgets that you own.

Garmin Forerunner 210

Today I mailed my watch off to Garmin HQ for the replacement service. I’ll report back when the watch (or a refurbished version) gets returned and the overall customer experience. As I said, so far I have nothing but praise for the customer service I’ve received from Jim, Drew, and Matt at Garmin.

Update: Two business days after sending my watch off for repair, I received an email from Garmin stating that they had received my fault device and had sent out the replacement item. I like the speed of their response and the fact that they clearly told me what was happening at every step along the way – complete transparency. 

Update: Just five business days (exactly one week) after sending off my faulty Garmin watch, I am holding it’s replacement in my hand! All that is left is to full charge the new watch, pair up my HR monitor again, set my intervals – and go running!

Thanks for such great customer service Garmin – you’ll have my custom for a long time to come.

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Disclosure: The author owns this product and won it in an unrelated contest held via the DC Rainmaker blog. Brian is not affiliated with Garmin in any way, but is a happy owner and customer.

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  • Snctool

    Hey Brian,

    I have a Garmin GPS and so far no trouble but I still can’t stop myself from taking a magnetic compass with me as it lends security in case of an electrical problem.

  • Snctool

    Hey Brian,

    I have a Garmin GPS and so far no trouble but I still can’t stop myself from taking a magnetic compass with me as it lends security in case of an electrical problem.

  • http://www.briangreen.net Brian Green

    Garmin are great devices. This one just decided to stop working after being rock solid for the longest time. That said the Garmin customer service folks didn’t hesitate to fix the problem, can’t really argue with that :)

    I *wish* that Garmin would make a version of this watch (or better) that was powered by the same ‘tough solar’ capabilities of all the G-Shock watches. That would complete remove the need for recharging and would extend the timer capabilities of this watch which are currently limited by the battery life.

    C’mon Garmin, make a solar powered watch soon! ^BG

  • http://www.briangreen.net/ Brian Green

    Garmin are great devices. This one just decided to stop working after being rock solid for the longest time. That said the Garmin customer service folks didn’t hesitate to fix the problem, can’t really argue with that :)

    I *wish* that Garmin would make a version of this watch (or better) that was powered by the same ‘tough solar’ capabilities of all the G-Shock watches. That would complete remove the need for recharging and would extend the timer capabilities of this watch which are currently limited by the battery life.

    C’mon Garmin, make a solar powered watch soon! ^BG

  • Dkpalais

    Have had a Garmin 405 for a few of years now, on my second one as the first one lasted about 1 1/2 years before battery did not hold a charge (worked with Garmin tech for 30 minutes resetting, etc… they do have great support), ended up paying $ 85.00 for replacement watch and new one works great. Based on the amount of time I use for my runs (4-6 hours per week), the batteries on the 405 are good for about 1 1/2 to 2 years. They have upgraded software to minimize battery when GPS enabled, so, hoping to get a little more time before I have to replace.

  • Dkpalais

    Have had a Garmin 405 for a few of years now, on my second one as the first one lasted about 1 1/2 years before battery did not hold a charge (worked with Garmin tech for 30 minutes resetting, etc… they do have great support), ended up paying $ 85.00 for replacement watch and new one works great. Based on the amount of time I use for my runs (4-6 hours per week), the batteries on the 405 are good for about 1 1/2 to 2 years. They have upgraded software to minimize battery when GPS enabled, so, hoping to get a little more time before I have to replace.

  • Mel

    What was the factory reset button combination they provided you with? Would love to try it on mine which gave up today

    • http://www.briangreen.net Brian Green

      Garmin Forerunner “Master” Reset Method
      Warning, by doing this reset, all user information, workout history, and satellite data will be erased. You will want to backup all information to the computer before doing the reset.

      1.Power off the watch (press and hold Light, say Yes to prompt)
      2.Press and hold Start/Stop and Lap/Reset
      3.Once the two buttons from step 2 are pressed in, press and hold Light
      (You should now be holding down all three buttons)
      4.After the first beep, release Start/Stop
      5.After the second beep, release Lap/Reset
      6.Release Light

      The device is now reset. Allow the battery to die completely and then
      charge the watch to full.

  • Mel

    What was the factory reset button combination they provided you with? Would love to try it on mine which gave up today

  • http://www.briangreen.net/ Brian Green

    Garmin Forerunner “Master” Reset Method
    Warning, by doing this reset, all user information, workout history, and satellite data will be erased. You will want to backup all information to the computer before doing the reset.

    1.Power off the watch (press and hold Light, say Yes to prompt)
    2.Press and hold Start/Stop and Lap/Reset
    3.Once the two buttons from step 2 are pressed in, press and hold Light
    (You should now be holding down all three buttons)
    4.After the first beep, release Start/Stop
    5.After the second beep, release Lap/Reset
    6.Release Light

    The device is now reset. Allow the battery to die completely and then
    charge the watch to full.

  • Erik Helli

    The strap on my Forerunner 210 has broken. I cant find enyone to fix it. Any ideas?